RADIANT RELEASE CANDLE CO STORE POLICY

Radiant Release Candle Co Customer Care Guide

At Radiant Release Candle Co, we take pride in all of our products. Each candle is small batched, made to order, hand poured, and neatly packaged. We want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That's why we believe that our store policies should be fair, clear and transparent.

Candle Care

Proper candle care is essential to ensure safety and to preserve the longevity of every candle. If you’re frustrated with candle wicks that won’t stay lit, black soot, or candle tunneling, then we hope you’ll appreciate our candle me with care tips. These tips can be found below, as well as on on our candle me with care page. Each item comes equipped with candle care, wax melt, and or room mist instructions on the actual product as well as our Radiant Release Candle Me With Care Cards for each purchase.

CANDLE ME WITH CARE TIPS*

Never leave a candle burning unattended
Keep away from children and pets
Keep away from things that can catch fire
Trim wick 1/4" length before every burn
When burning the first time, allow the candle to burn for at least 2 hours to avoid tunneling
Do not burn candle for longer than 4 hours at a time
Never use the Radiant Release clear/transparent candle lid to snuff your candle out
Only burn the candle on a leveled, fire resistance surface
Stop use when only 1/4" of wax remains
Never use the Radiant Release candle clear; transparent lid to snuff out your candle

WAX MELT CARE TIPS*

Never leave your burner unattended
Do not leave unattended or within reach of children or animals
Place your burner away from drafts or any anything flammable
Place your burner in a safe stable situation
Avoid burning for more than 3-4 hours at a time
Use a wax warmer that is specifically designed for wax melts, do not add water

ROOM MIST CARE TIPS*

Keep away from children or pets
Avoid contact with face, eyes, textiles and furnishings
Do not swallow
Highly flammable. Do Not spray on a naked flame or any incandescent flame
Shake well before use
Spray in the center of the room avoiding direct contact with delicate fabric and surfaces

Payment Methods

Radiant Release Candle Co accepts the following payment methods for purchases at this time VISA, MasterCard Credit / Debit Cards, Apple Pay - PAYPAL - and offline in person payments.

Shipping

All sales are final. As a new small business, we are unable to accept exchanges/returns. However, if your item arrives damaged, please notify us within 5 days of your item being delivered, as well as pictures of your broken item in its original packaging at customerservice@radiantrelease.com. The shipping cost will need to be covered by the buyers both ways. We highly recommend insuring the package. USPS (local post office) has low-cost priority mail (2-3 business days) which includes free insurance up to $100.

*Post office shipping prices are subject to change)

Please realize our candles are novelty items and non-traditional scents. They are our artistic interpretations of fragrances and may not agree with your interpretation. We have created our 3 oz. mini candles for purchase so you can get an idea of what the candle smells like before purchasing a larger candle.

Shipping Time

Due to Covid shipping times may vary. All candles are made to order. Current processing time before shipping is 1-2 business days. You will receive a tracking notification once your item has been shipped. Domestic candles and orders over 13 oz ship 2-3 Day Priority Mail. Orders under 13 oz ship First Class Mail. Items will be shipped via the United States Postal Service.

International Orders
At this time, we are currently not offering international shipping.

𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲/𝗦𝗶𝗴𝗻𝗮𝘁𝘂𝗿𝗲 𝗖𝗼𝗻𝗳𝗶𝗿𝗺𝗮𝘁𝗶𝗼𝗻
All U.S. orders sent Priority Mail will be insured. We do not require signature confirmation, as this is an additional fee.

𝗟𝗼𝘀𝘁/𝗦𝘁𝗼𝗹𝗲𝗻/𝗗𝗲𝗹𝗮𝘆𝗲𝗱 𝗢𝗿𝗱𝗲𝗿𝘀
Unfortunately, we do not have any more information than you do (or what the tracking indicates) once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number.
If an item is marked as "Delivered" and you have not received it, follow these steps:

1) Verify the shipping address is correct and that you have a mailbox with your name on it.

2) Check in with anyone else that might have received the package for you (i.e., roommate, family member, neighbor etc.).

3) Bring the tracking to your local post office to see if they're holding it or they have any further information.

4) If it has been 21 days after shipment and you've done steps 1-3 send us a message at customerservice@radiantrelease.com to let us know.

Radiant Release Candle Co is not responsible for stolen packages or any lost items that do not have the insurance claim (tracking labels that read "Delivered"). We are also not responsible for errors made by the Post Office. If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control. We suggest filing a complaint with the USPS or postal service used for your order. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.

𝗥𝗲𝘁𝘂𝗿𝗻𝗲𝗱 𝗢𝗿𝗱𝗲𝗿𝘀
All sales are final. Please verify that you have the correct mailing address before placing an order. If a customer has entered incorrect information, they are responsible for additional postage to resend it. If an item is returned to us for any other reason, it is up to the buyer to repay shipping fees to have it resent. If you choose not to have it resent, we can refund you the cost of the items, as a one-time courtesy, but not the original shipping fees.

Sales Tax

We collect and remit Sales & Use Tax for states as required by law. We do not impose Sales Tax on orders shipped to states that we do not have a Nexus.

Wholesale

At this time Radiant Release Candle Co does not offer wholesale on any of our products. However; we believe in the power of manifestation and so we ask that you join our mailing list to stay updated on newest candle releases and anything Radiant.

Privacy & Safety

Radiant Release Candle Co. respects the privacy of our customers and the users of our website and has instituted the policies and practices described below to ensure that your personal information is handled in a responsible manner. Our online privacy policy describes the types of personal information we may collect from you when you visit our website, how we use this information, and when we share it with third parties or our affiliated brands. The information on this website and our privacy policy are subject to change from time to time. Any material changes to our privacy policy and practices will be reflected on this page so that you can be aware of what information we collect and how we are using and/or disclosing it. By using our website, you consent to the collection and use of this information by Harlem Candle Co.

Our policy was last updated on April 18, 2022.

WHAT INFORMATION DOES RADIANT RELEASE CANDLE CO. COLLECT?

Radiant Release Candle Co collects data that you provide on www.radiantrelease.com by visiting our website or through transactions, email registrations, sweepstakes, contests, or online memberships, or through phone, and mail that you submit.
Radiant Release Candle Co. may collect and store two types of information: "personal information" and "automatic information."

Personal information tells us who you are such as your name, gender, billing address, shipping address, email address, telephone number, date of birth or age, any personal preferences you choose to provide, transaction details such as style, size, price, discount, date, store, your credit card number and expiration date used for transactions, and an assigned password to protect your privacy.

Automatic information is information that we may collect automatically whenever you interact with this website such as your IP address, the type of computer you use, the web browser you use, and the web page that linked you to our site. An IP address is a number assigned to your computer when you connect to the Internet. Each time you visit this site, our web server may automatically recognize and collect this information. Automatic information also includes "cookies" and "web beacons".

A "cookie" is a small text file that is sent to your browser from a web server and stored on your computer's hard drive. Among other things, cookies provide a means for us to keep track of your online patterns and preferences. By understanding which areas of the site you visit, cookies allow us to present information, products and services that are of personal interest and make our website more efficient. Some of the ways we may use cookies include enabling your log-in, identifying your shopping carts, tracking where you travel on our websites and what you look at and purchase, and for marketing testing and product recommendations.

Most browsers are initially set up to accept cookies but allow you to change your browser so that it will not automatically accept cookies. Various browsers have different ways to inform you when a cookie has been sent to you, limit the kinds of cookies that can be placed on your computer and let you delete cookies. Please refer to your browser instructions or help screen to learn more about these functions. Additionally, if you have a Flash player installed on your computer, flash cookies may be stored. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not necessarily remove Flash cookies. The latest versions of many browsers let you control or delete Flash cookies through the browser's settings. If you use an older version of one of these browsers, upgrade to the most recent version, and set it to update automatically. However, if you delete or remove cookies, it is possible that some portions of the site may not function as intended.

"Web beacons", also known as clear GIFs or single-pixel GIFs, or similar technologies are small image files that we may place on web pages and within web-based email newsletters that we send. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific page and the number of times those pages are displayed. We can also use web beacons to let us know how many people opened a web-based email newsletter or message.

We may associate automatic information with your personal information. In the event of such association, such automatic information will be considered personal information.

HOW DOES RADIANT RELEASE CANDLE CO. USE THIS INFORMATION?

Radiant Release Candle Co. uses this information to confirm and process sales transactions or to contact you with questions or communications about your order, or to respond to your customer service inquiries.

Radiant Release Candle Co. also uses this information to enhance and personalize your shopping experience online, to communicate with you for marketing and promotional purposes including via targeted postal pieces, phone messages, or personalized emails, and to improve the effectiveness of our websites and business activities. You may indicate your contact preferences regarding promotional communications either directly to us online or by phone.

HOW DOES RADIANT RELEASE CANDLE CO. PROTECT YOUR INFORMATION?

Unfortunately, no data transmission over the Internet can be unconditionally guaranteed to be secure. Therefore, any information you transmit to us is sent at your own risk.
However, when you place an order online, we use encryption technology, such as Secure Socket Layer Technology ("SSL"), to protect your personal information during data transport. SSL encrypts your order information, including your name, address, and credit card number, before it is transmitted to us to avoid the decoding of your information by anyone other than Radiant Release Candle Co..

DOES RADIANT RELEASE CANDLE CO. DISCLOSE YOUR INFORMATION TO OTHERS?

No, Radiant Release Candle Co. does not sell, rent or trade with third parties any personal information you provide to us online, nor do we share such information with third parties. We may disclose personal information about you to third parties who provide services to us and who agree to maintain the confidentiality of such information in accordance with this privacy policy and use the information only in connection with the services they provide. These third parties may provide a variety of services to us including, without limitation, hosting our website, assisting us in fulfilling your transactions and customer service inquiries, managing and updating your customer information record in our database, deploying our emails and promotional offers to you, or fulfilling your request to unsubscribe from our email. We also use third party vendors to assist us in better understanding how people use our site, including measuring the effectiveness of our advertising. We and our vendors may place cookies and web beacons on your computer to collect information such as the IP addresses of our visitors' computers, the state and zip code from which our visitors come, which search engine referred you, how you navigated around our site, what you browsed and purchased and what traffic is driven by banner ads and e-mails. We do not authorize those third parties to make any other use of your information except on an aggregate, non-personal basis (in other words, the information will not be identified with you).

We may use and/or disclose to others information about your demographics and use of our website in a manner that does not reveal your identity. We may match information collected from you at our website with information obtained collected from other sources or third parties.
From time to time, we may partner with a co-sponsor to conduct a contest, sweepstakes or other promotional event. In those situations, each of the participating web sites may collect or receive personal information from you and will have the right to use your personal information in accordance with their own policies.

We may disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our website, or anyone else who could be harmed by such activities.
We may also disclose personal information when we reasonably believe that the law requires it. We might sell or buy subsidiaries, or business units. In such transactions, personally identifiable information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy. Also, in the unlikely event that assets of Harlem Candle Co. are sold, personal information may be one of the transferred assets.

CAN I UNSUBSCRIBE?

Yes. Radiant Release Candle Co. honors requests to unsubscribe from receipt of emails, not only for promotional emails that Radiant Release Candle Co. sends, but also for emails about Radiant Release Candle Co. that we permit other companies to send to their own list of subscribers. Please note that you may continue to receive emails from Radiant Release Candle Co. until such requests become effective.

DOES WWW.RADIANTRELEASE.COM HAVE LINKS TO OTHER WEB SITES?

While you are using this website, you may be linked or directed to other third party sites outside of the website that are beyond our control. Each of these third parties may have a privacy policy different from ours. For example, you might click on a link or banner ad that will take you off the website. These links and banners may take you to sites of advertisers, sponsors and co-branding partners. Please review the privacy policies of these sites. We are not responsible for any actions or policies of such third parties.

As part of the buying and selling process, we collect personal information you give us such as your name, address, phone number and email address. You imply that you consent to our collecting of your information for that specific reason only. During the checkout process, your payment method is verified to complete the transaction, but Radiant Release Candle Co will never store your payment information.

When you subscribe to our mailing list, you grant Radiant Release Candle Co permission to send you emails about our store, new products and other candle related updates.

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy & consent policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Disclaimer: Radiant Release Candle Co is not legally responsible for any damage that may result from the use of our products. By purchasing our products you are agreeing to the above terms.

If you cant find the information you're looking for - please don't hesitate to contact us at customerservice@radiantrelease.com